At Trendiscovery, we carefully prepare and ship your orders to ensure that our beautifully crafted artificial plants, dried flowers, and vases reach you in perfect condition. We aim to provide clear information and reliable delivery options for your convenience.

1. Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. During promotional periods or seasonal sales, processing may take slightly longer. You will receive an order confirmation email with tracking details once your order ships.

2. Shipping Destinations & Carriers
We currently ship to a wide range of international destinations. Our primary logistics partners include reliable carriers such as DHL, FedEx, and local postal services, depending on your location and the selected shipping method.

3. Shipping Options & Costs
Shipping costs and estimated delivery times vary based on your location, order weight, and chosen shipping method. You can view the available options and applicable fees during checkout before finalizing your purchase.

4. Delivery Times
Estimated delivery times are provided at checkout and in your shipping confirmation email. While most orders arrive within the estimated timeframe, please note that these are estimates and not guarantees. Delivery may occasionally be affected by factors beyond our control, such as customs processing, weather, or carrier delays.

5. Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package’s journey on the carrier’s website. Please allow 24-48 hours for tracking information to update after shipment.

6. Customs, Duties & Taxes
For international orders, you may be subject to customs duties, taxes, or other fees imposed by your country’s customs authority. These charges are the responsibility of the recipient and are not included in the product price or shipping fee. We recommend checking your local regulations before placing an order.

7. Incomplete or Incorrect Addresses
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for delays, additional charges, or lost packages resulting from incorrect or incomplete addresses provided by the customer. If an address needs to be corrected after an order is placed, please contact us as soon as possible at Customer@trendiscovery.com.

8. Missing or Delayed Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check with your household members or neighbors. You may also contact your local carrier office for more details. If your package appears to be lost or significantly delayed beyond the estimated delivery window, please reach out to our customer service team for assistance.

9. Contact Us
For any questions regarding shipping, delivery, or your order status, we are here to help. Contact us at Customer@trendiscovery.com, and we will respond promptly.

Thank you for choosing Trendiscovery. We appreciate your trust and look forward to bringing lasting beauty into your space.