At Trendiscovery, we are dedicated to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help with a straightforward and fair return process.

1. Return Eligibility
To be eligible for a return or exchange, your item must be:

• In its original, unused, and resalable condition.

• In the original packaging with all tags and accessories.

• Accompanied by a valid proof of purchase (order number or receipt).

• Requested within 30 days from the date of delivery.

Please note that certain items, such as final sale products or personalized items, are not eligible for return unless damaged or defective.

2. How to Initiate a Return
To start a return, please follow these steps:

• Contact our customer service team at Customer@trendiscovery.com within the eligible return period.

• Provide your order number and the reason for the return.

• We will provide you with a Return Authorization (RMA) number and detailed instructions for shipping the item back to us.

• Returns sent without prior authorization may not be accepted.

3. Return Shipping
Customers are responsible for the cost of return shipping, except in cases where the item arrived damaged, defective, or incorrect due to our error. We recommend using a trackable shipping method and retaining the proof of postage.

4. Inspection & Processing
Once we receive your returned item, our team will inspect it to ensure it meets our return conditions. Upon approval, we will process your refund or exchange within 7-10 business days. You will receive a notification email once the process is complete.

5. Refunds

• Approved refunds will be issued to the original payment method used for the purchase.

• Please allow up to 10-14 business days for the refund to appear in your account, depending on your financial institution.

• Shipping charges are non-refundable unless the return is due to our error.

6. Exchanges
If you wish to exchange an item for a different product or color, please indicate this when initiating your return. Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund instead.

7. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at Customer@trendiscovery.com within 7 days of delivery. We may request photos for verification and will arrange a replacement, refund, or return at no cost to you.

8. Contact Us
For any questions regarding our refund and return policy, or for assistance with your return, please reach out to our customer support team. We are here to ensure a smooth and positive experience.

Thank you for choosing Trendiscovery. We value your trust and are committed to providing you with lasting beauty and exceptional service.